Goldfish Swim School

Accepting Resumes for Future Openings:

Sales & Service Manager


Brookline, MA


Full Time

Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! We’re a rapidly growing, award winning franchise that is not your typical company!

We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.


  • Leadership roles
  • Flexible hours
  • Great pay
  • Valuable work experience


  • Ability to work with children
  • Excellent interpersonal communication and organizational skills
  • Must pass background examinations (included with training)

Job Position: Sales and Service Manager

Reports To: General Manager, Assistant General Manager

Summary:  Oversees the quality and success of the sales & service/front desk operations of Goldfish Swim School including sales functions, customer service, retail, vending and workplace employee activities.  Provides weekly audits to the General Manager and Assistant General Manager of the Front Desk Notes, Registration/Withdrawal Log (with a reconciliation done against the period summary report) and Lead Binders. 

Duties and Responsibilities:  

  1. Provides leadership, discipline and constructive feedback to our Front Desk Representatives.
  2. Assists in directing and controlling the daily operations to ensure the school is running according to GSS standard operating procedures.
  3. Assists in the management of Front Desk staff to ensure high productivity, excellent performance and positive employee satisfaction.
  4. Provides training of Front Desk staff to provide superior performance in customer service, understanding of Links software, Point of Sale and promotional items.
  5. Provides sales and marketing training to all qualified sales staff.
  6. Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained.
  7. Gains a high level of knowledge and experience in the Links software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
  8. Holds monthly meetings with the Front Desk staff and Management to go over performance reviews (GSRs). Provides agenda items to address during meetings.
  9. Provides a weekly summary of the Front Desk Notes. Explains any discrepancies in numbers or customer issues.
  10. Provides a weekly audit of the Registration/Withdrawal Log that gets reconciled against the Period Summary Report for accuracy. Reports and explains any discrepancies.
  11. Conducts all the new hire training (front desk based).
  12. Works at the desk at least 4 shifts a week.
  13. Maintains the entire direct debit reporting - Debt/Class Outstanding Balances overseen by the General Manager and Assistant General Manager.
  14. Acts as main contact person for the Links software; ensures all information is accurate.
  15. Maintains all the monthly reporting through Links software.
  16. Troubleshoots all Links software account issues.
  17. Responsible for the overall cleanliness at the front desk and the dry side of the facility.
  18. Hosts monthly workshops with the employees (front desk related).
  19. Completes all the monthly Golden Support Reviews for the front desk.
  20. Sets sales incentives for the front desk employees in conjunction with the General Manager, to assure that overall goals are considered.
  21. Ensures phone calls and emails are being responded to professionally and in a timely manner.
  22. Creates daily shift notes and sends them to the General Manager and Assistant General Manager.
  23. Fulfills other duties or responsibilities as assigned by the Employer.

Education/Experience: High school diploma or GED is required. Bachelor’s degree preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems.

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